ABOUT US :
ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a
customer-first organization serving the digitally-savvy, ACKOʼs value proposition of ʻWelcome Changeʼ focuses on offerings that
make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim
settlements, and app-based updates on claims, ACKO is a ‘Welcome Change’ from traditional insurers.
Having said that, we are not just another conventional insurance firm, or the people consulted solely for “claims”! Anchored in a
tech-centric philosophy, ACKOʼs approach fuels innovation, empowering us to develop comprehensive products that cater to every
aspect of our customers’ insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We’re
not your typical 9-to-5 workplace; we’re a vibrant and inclusive bunch of innovators and creators making sure every Ackerʼs idea
matters, their voice is heard, and their growth is part of our mission.
JOB DESCRIPTION
We are seeking a professional with a deep understanding of health insurance claims processing and underwriting processes to be
the spokesperson for Acko when interacting with our customers. The ideal candidate will be able to effectively guide customers
through the claims process, resolve issues, and build strong relationships.
Responsibilities
- Develop and maintain strong relationships with clients.
- Be the spokesperson for Acko and address customer concerns.
- Investigate and resolve customer issues related to claims processing.
- Explain the reasons for Underwriting decisions to the customers to make them appreciate the fairness in our policies
- Identify customer needs and provide solutions across organizational boundaries.
- Track customer satisfaction and identify areas for improvement.
- Collaborate with internal teams to enhance the Ackoʼs brand equity.
- Identify & fixing gaps in existing process & system which are creating repetitive issues
EXPERTISE AND QUALIFICATIONS
Qualifications/ Requirements :
- Bachelor’s degree or equivalent experience.- MBBS/BAMS/BHMS/BUMS/BDS
- Comprehensive knowledge of health insurance claims and/ or Underwriting processing
- In-depth knowledge of health insurance products, claims processing and industry/regulations.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to build rapport and trust with clients.
- Minimum of 2 years of experience with core health insurance processes
Desired Skills
- Understanding and relating to customer’ experiences and concerns
- Experience in the healthcare industry.
- Knowledge of multiple health insurance carriers.
- Bilingual or multilingual abilities.
- CARE (Compassionate, Accountable, Responsive and Expert)
We offer a competitive salary, benefits package, and opportunities for professional growth. If you are passionate about delivering
exceptional customer experiences and have a strong background in health insurance claims processing, we encourage you to
apply